Frequently
Asked
Questions
What are your prices?
We cannot set the
price for cleaning in advance – it depends on many factors,
such as how much dust can one expect in the area, the amount
of lime scale, number and sizes of rooms, frequency of
cleaning etc.
Is it possible to have the price without moms?
No. We always send an invoice at the end of the given
month with a 7 day due date by bank transfer. We deem it
unethical to make untaxed money and therefore do not support
any such activities.
Sometimes I need some extra
work done, can you help with that?
We are of course
happy to help you with extra jobs such as window cleaning,
ironing, doing the laundry etc. The price for these services
is usually the same as the standard cleaning price we’ve
agreed on, we just add the extra time. Sometimes you may
need extra cleaning in part of your premises (construction
work, cleaning after a party, before/after an exhibition…)
and we are happy to do this for you. The prices remain the
same, we just add the extra time.
Will you remove
lime scale in my kitchen and bathroom?
Removing lime
scale is a standard part of our regular cleaning. We use
professional cleaning solutions and our trained staff know
which of them can be used for your surfaces to preclude any
damage.
My schedule is sometimes liable to change,
is it possible to arrange alternative times?
It is
certainly not a problem to reschedule. We would appreciate
to be told at least 1 day in advance.
What types of
cleaning do you provide?
The first type is
deep
cleaning which usually takes two or three times longer than
the standard cleaning – or more, depending on its extent (how
large the windows are, how large and complicated the
cupboards and wardrobes are on the inside etc.). We usually
do this type of cleaning once or twice a year or as a one-off
service. This extensive cleaning embraces the entire
premises, and incorporates e.g. washing the windows, window
frames and window ledges (if you wish so, we can also wash
your curtains and drapes), cleaning radiators, cleaning all
shelves and cupboards including on the inside (we clean
under books, folders etc.), washing doors and door frames,
picture frames and other accessories, lamps and chandeliers,
cleaning or vacuuming the sofa (depending on the material)
and under its cushions – if possible, also behind the sofa
and other small furniture which can be moved. We clean all
other available surfaces, take out garbage and change
garbage bags, vacuum and mop the floors. In the kitchen, we
also remove lime scale from taps, sinks etc., clean grime
from the hob and surrounding surfaces, we clean the oven and
fridge as well as all tiles and wainscoting. In the bathroom
we also remove lime scale from taps and the shower cubicle
and get rid of ingrained lime scale from the lavatory pan
etc.
Another type is
start-up cleaning, normally the
very first cleaning in a new place. It is a preparatory
phase when we clean the premises up to our standard and then
maintain that level with regular standard cleaning. This
type is similar to deep cleaning but isn’t as extensive (we
only wash windows upon request, wardrobes and cupboards are
washed on the outside only, washing is done only up to the
height of 180 cm, oven and fridge are cleaned upon request).
This cleaning usually takes up to twice as long as regular
cleaning – or possibly more, depending on the specific
circumstances.
Third type of cleaning is
standard
regular cleaning which encompasses tasks such as dusting,
washing window ledges, radiators, all cupboards and shelves
(on the outside only, washing only up to 180 cm), doors and
door frames, picture frames and other accessories, vacuuming
or washing the sofa (depending on its material) and its
cushions – on top and underneath, all other available
surfaces, vacuuming and washing floors. In the kitchen we
rid faucets, sinks etc. of lime scale, we remove grime from
the hob and surrounding surfaces and get rid of lime scale
in the bathroom etc. (we wash windows upon agreement – my
recommendation is every 2 – 3 months. Oven and fridge are
also cleaned upon request – my recommendation is at least
once a month).
Our fourth type is
special services.
These focus on individual segments of your premises and are
usually provided on a one-off basis. This could be for
instance only window cleaning – washing windows, window
frames and ledges (washing curtains and drapes upon
agreement); or we can only focus on the bathroom and aside
from the standard dusting and washing, we thoroughly clear
away any and all lime scale from the faucets and shower
cubicle walls, remove ingrained lime scale from the lavatory
pan etc. Other tasks also fall under special services – for
instance domestic help (ironing, laundry, babysitting etc.),
helping out in the company’s cafeteria – besides high
quality cleaning which observes all relevant hygienic
standards, we also help with replenishing food during
breakfast / lunch / dinner time or with packing up food for
the next shift. Naturally, we also take care of clearing
away and washing used dishes.
Do you also clean
venetian blinds?
Yes we do, upon agreement. The price
of the cleaning doesn’t change, we simply add the extra
time.
Do you wash curtains, too?
Curtains,
as well as drapes, can be washed following an agreement. The
price is set according to the amount and weight of the
laundry.
Will you water my plants?
Sadly, we
have no horticultural expertise and therefore stay away from
similar tasks. However if you only have easy-care plants (cut
flowers or pot plants) which simply need a change of water
or regular watering, we will be happy to do so upon request.
The price for cleaning remains unchanged, we simply add the
extra time.
In deep cleaning, do you take books out
of their shelves and dust under and behind them and dust the
books too?
Yes, this is a standard part of this type
of cleaning.
Can you also clean an outdoor terrace?
Our team of experts will clean the tiles using special
equipment. The price for this service is set by our
specialist based on the size and degree of staining of the
terrace or other surfaces which require special machinery
rather than simple mopping.
Do you also clean
jewellery or antiques?
No, we do not specialize in
this area.
Can you clear away scattered toys in the
children’s room?
We are happy to tidy any clutter in your
home upon prior agreement including scattered toys, clothes
etc. We do not do so without prior request because we want
to respect your privacy. The price of the cleaning is the
same, we only add the extra time.
Do you also do one-off
cleaning?
Yes, we do, this would usually be deep
cleaning or start-up cleaning.
Do you also clean
behind radiators?
Yes, this is a standard part of
deep cleaning.
Do you also wash the inside windows?
Yes, upon prior agreement.
Do you clean carpets?
No, we do not specialize in this task.